Branch Chief-Data Repository, (BC-WTD)

In addition to General Duties, the Branch Chief, Data Repository, under the general direction and supervision of the Division Chief, Technical Support, shall have the following responsibilities:

• Ensure setup of cloud environment meets the needs of Repository users.
• Administer Data Repository member permissions.
• Support password reset and account activation issues for Repository users.
• Provide SME level support for Data Repository account issues.
• Escalate issues to VENDOR for resolution.
• Identify ticket resolutions as candidates for knowledge articles.
• Provide user training as needed.
• Branch Assistant Supervision – Supervise the work of Branch Assistant.
• Assist the Branch Assistants in evaluating and updating policies, procedures, forms and publications as needed.
• Have a scheduled meeting (on-line or phone call) with the Branch Assistants on a monthly basis.
• Obtain a brief, written, monthly report from each Branch Assistant.
• Provide monthly activity reports to the Division Chief, Technical Support.
• Other duties as assigned.

Skills required:

• Strong oral and written communication skills.
• Excellent organizational skills.
• Excellent team-oriented management style.
• Excellent interpersonal skills.
• Excellent computer skills (M/S Office Suite).
• Knowledge of Cloud Computing.
• General Knowledge of Auxiliary programs and policies.

If interested in this position, please email a completed ANSC-7062 – Application for National Staff, Resume, and a brief statement as to why you are interested in the position to Doug Willwerth, Deputy Director-Document and Administrative Directorate (DIR-Wd) at: john.d.willwerth@cgauxnet.us